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Cookie Policy

Cookie Policy

Cookie Policy for "Languages on a Plate" by "Paradiso Enterprises Ltd."

Last updated: 12/09/2024

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Introduction

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Paradiso Enterprises Ltd., operating the website "Languages on a Plate", is dedicated to safeguarding and respecting your privacy. This Cookie Policy elaborates on how and why cookies and similar technologies are employed when you visit our site. This information is in addition to the provisions set out in our other policies on this page (Privacy Policy, Subscription "Spanish Teacher Plan" Terms and Conditions, and Email and Marketing Policy). By using our website and agreeing to this policy, you're consenting to our use of cookies in accordance with the terms of this policy.

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1. What are Cookies?

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Cookies are small pieces of data stored on your device when you browse the web. These can be useful for a variety of reasons, such as remembering your preferences or helping to improve your online experience.

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2. Types of Cookies We Use

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  • Functional Cookies: These are essential for the basic functionalities of our website, such as logging in.

  • Registration Cookies: Used to store registration information ensuring an efficient user experience.

  • Analytical Cookies: Help us understand how visitors interact with our website, allowing us to improve user experience. This includes Google Analytics, which uses cookies to collect anonymous data about your browsing behaviour (e.g., pages visited, time spent). You can prevent Google Analytics from collecting your data by using the opt-out tool: https://tools.google.com/dlpage/gaoptout.

  • Third-Party Cookies: These are set by external sites and services that appear on our site (e.g., social media plugins).

  • Tracking Cookies: These monitor your online activity, helping us deliver more relevant content or advertising.

  • Advertising Cookies: We work with third-party vendors, such as Google AdSense and Amazon Affiliates, who use cookies to deliver personalized ads and track sales through affiliate links based on your prior visits to our website. You can opt out of personalized advertising by visiting Google’s Ads Settings: https://adssettings.google.com/authenticated or Amazon’s privacy settings: https://www.amazon.co.uk/gp/help/customer/display.html?nodeId=201909010.

 

Alternatively, users in the EU may see non-personalised ads that don’t use cookies for tracking. To opt out of third-party vendors’ use of cookies for personalised advertising, you can also visit the Network Advertising Initiative's opt-out page: https://optout.networkadvertising.org/.

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3. How We Use Cookies

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  • To Enable Features: Such as logging in, purchasing subscriptions, and user interactions.

  • For Data Collection: We receive and collect information you provide us directly or through automated means. This includes IP addresses, login data, email addresses, passwords, computer and connection details, purchase history, session data like page response times, page interaction details, and methods used to navigate away from the page. We also collect personally identifiable details such as name, address, email, payment details, comments, feedback, reviews, and personal profiles.

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4. Data Storage and Sharing

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Our platform is hosted on Wix.com, which provides the necessary infrastructure for our online services. Data storage is facilitated by Wix.com’s secure servers behind a firewall. Direct payment gateways used by us comply with the PCI-DSS standards, ensuring safe credit card data handling.

If you book a service with us, such as a lesson observation or school visit, the contact information you provide to carry out the service will be provided to the relevant member of staff visiting the school or observing the lesson.

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5. Communication

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We may contact users for reasons such as account notifications, disputes, fee collections, surveys, company updates, or legal reasons. The contact methods include emails, phone calls, text messages, and postal mail.

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6. Withdrawing Consent

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If you wish to withdraw your consent for data processing, contact us at legal@languagesonaplate.com. However, note that this will terminate your subscription and access to the website without any refund or compensation. For inquiries about your personal data, feel free to contact us at legal@languagesonaplate.com.

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7. GDPR and Data Compliance

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Paradiso Enterprises Ltd. is a UK-based business and is registered with the ICO (Information Commissioner's Office). We are committed to GDPR compliance and ensuring the protection of our users' data. In the event of any data breaches, we will inform the ICO as mandated by the regulations.

8. Updates to This Policy

This cookie policy may be updated periodically. Please review regularly to stay informed. Significant changes will be communicated on the website.

Privacy Policy

Privacy Policy

Privacy Policy for "Languages on a Plate" by "Paradiso Enterprises Ltd."

Updated: 01/10/2024​

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Introduction

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Paradiso Enterprises Ltd., operating the website "Languages on a Plate", is dedicated to safeguarding and respecting your privacy. This Privacy Policy provides detailed information on how we handle and protect the personal data you provide when using our website. This information is in addition to the provisions set out in our other policies on this page (Cookie Policy, Subscription "Spanish Teacher Plan" Terms and Conditions, and Email and Marketing Policy). By using our website and agreeing to this policy, you consent to our collection, storage, and use of your personal information as outlined in this policy.
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1. Personal Data Collection

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When you engage in transactions on our website, such as registering or making a purchase, we collect the following information:

  • Name, address, email, and other registration-related data

  • IP address and browsing behaviour

  • Payment details, such as credit card information

  • Feedback, comments, product reviews, and other content you submit

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2. Purpose of Data Collection

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We gather personal and non-personal information to:

  • Provide and enhance our services

  • Offer customer support and technical assistance

  • Communicate with users regarding service updates, promotions, or other notifications

  • Create aggregated statistical data for service improvement

  • Comply with relevant laws and regulations

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3. Data Storage, Hosting, and Security

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Our website is hosted on the Wix.com platform. Wix.com provides us with the online tools and architecture that facilitate the sale of our products and services. Your data may be stored through Wix.com’s data storage, databases, and applications. Wix employs robust data protection measures, including firewalls and encrypted data storage.

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Furthermore, the direct payment gateways offered by Wix.com and utilized by our site conform to the standards established by PCI-DSS. This ensures the secure handling of credit card information.

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4. Data Sharing and Disclosure

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We do not sell, trade, or rent your personal data to third parties. However, your data may be shared:

  • With third-party services that support our operations (e.g., payment processors)

  • If you book a service with us, such as a lesson observation or school visit, the contact information you provide to carry out the service will be shared with the relevant staff member visiting the school or observing the lesson.

  • To comply with legal obligations or in response to legal actions

  • In case of company mergers, provider changes, or acquisitions

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5. Third-Party Services

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  • Google Analytics: Our website uses Google Analytics, a web analytics service provided by Google Inc. Google Analytics helps us analyse how users use the website by collecting data such as your IP address, device type, and browsing behaviour on our site. This information is used to improve our services and understand how users engage with our content.

    The data collected by Google Analytics is anonymised, meaning it does not identify individual users. For more details on how Google collects and processes data, please visit Google’s Privacy Policy:
    https://policies.google.com/privacy

    If you do not wish to have your data tracked by Google Analytics, you can use the Google Analytics Opt-Out Browser Add-on:
    https://tools.google.com/dlpage/gaoptout

  • Google AdSense: Our website uses Google AdSense, a third-party service that provides advertising. Google may collect information about your browsing behaviour on our website to show personalized ads. This includes your IP address and information about the websites you’ve visited previously. You can learn more about how Google collects and uses data by visiting Google’s Privacy Policy:
    https://policies.google.com/privacy

    If you do not wish to receive personalised ads, you can opt out via Google’s Ads Settings:
    https://adssettings.google.com/authenticated

    You can also opt out of third-party vendors’ use of cookies for personalized advertising by visiting the following opt-out platforms:

  • Amazon Affiliates: We participate in the Amazon Affiliates program, which provides advertising and links to products sold on Amazon. When you click on an affiliate link, a cookie may be placed on your device to track the sale and attribute it to our website, and we might stand to earn on any purchases made. Amazon may collect information about your interactions with the affiliate links. You can learn more about how Amazon collects and uses data by visiting Amazon’s Privacy Policy:
    https://www.amazon.co.uk/gp/help/customer/display.html?nodeId=201909010

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6. Communication

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We may contact you for various purposes, including account-related notifications, disputes, fee collections, feedback solicitation, or promotional messages. We use different communication means such as emails, phone calls, text messages, and mail. As per EU law, users reserve the right to unsubscribe from newsletters and marketing emails at any time.

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7. Withdrawing Consent

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To withdraw your consent for data processing, contact us at legal@languagesonaplate.com. Note: this will result in the termination of your subscription and access to the website without refund or compensation.

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8. GDPR and Data Compliance

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Paradiso Enterprises Ltd. is a UK-based business registered with the ICO (Information Commissioner's Office). We are committed to GDPR compliance and the secure management of our users' data. In case of data breaches, we will notify the ICO and the affected individuals as required by law.

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9. Rights to Your Data

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You have the right to:

  • Request access to your data

  • Seek corrections to inaccurate data

  • Request data deletion (under certain conditions)

  • Object to data processing

  • Limit data processing

To exercise these rights, contact us at legal@languagesonaplate.com.

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10. Updates to This Policy

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We may update this privacy policy periodically. We recommend reviewing it regularly to stay informed. Major updates will be highlighted on our website.

Privacy Policy

Subscription Terms and Conditions for "Early Bird Independent Learner" Plans

Subscription Terms and Conditions for "Early Bird Independent Learner" Plans

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By Paradiso Enterprises Ltd.

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Last updated: 30/10/2024

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  1. Introduction and Agreement: These terms ("Terms") govern the "Early Bird Independent Learner" subscription plan ("Service") offered by "Languages on a Plate," operated by Paradiso Enterprises Ltd. ("Provider"). By subscribing, you ("Subscriber" or "You") agree to these Terms, our Cookie Policy, Privacy Policy, and any other relevant policies published on our website.

  2. Subscription and Content Acknowledgment: Upon subscription, You receive access to a course with 10 "learning steps" as of 16/10/2024, designed by an experienced language teacher. More steps will be added over the next 12 months, allowing for additional progress throughout the subscription period. By subscribing, You confirm that You are aware there are currently only 10 beginner steps and that You have reviewed "Spanish Step 1: Module 1 - All About Me" (10 lessons) prior to purchase. These 10 lessons equate to over 10 hours of tutoring, which typically costs £500, making the £59.99 annual cost, or the £6.49 monthly cost subscriptions market-standard bargains.

  3. Content and Product Completeness: The current price reflects that the product is still in development, with new content planned to be added over the coming months. The content is primarily aimed at beginners; Subscribers accept responsibility for verifying its suitability.

  4. Technological Compatibility and Limitations: While the videos and interactive elements have been rigorously tested, certain functionalities or display features may not work on all devices due to technological constraints. We are not responsible for any perceived issues or damages that may arise from accessing our content.

  5. Refund Policy: Refunds will be processed only in cases of duplicate registration. Once the subscription is initiated, no reimbursements are provided unless explicitly stated.

  6. Subscription Duration and Auto-Renewal: The annual subscription covers a 12-month period, whereas the monthly subscription covers a 1-month period, and both will automatically renew at the end of these periods. Subscribers wishing not to continue with their subscription should change their program's settings to "cancel subscription" before the renewal date. No refunds or compensations are issued for unused time if subscriptions are not cancelled prior to renewal.

  7. Right to Cancel and Business Continuity: We reserve the right to cancel your subscription at any time without prior warning. If circumstances such as a business acquisition, merger, or transition to a new service provider occur, we may need to remove or change access to the Service. Where possible, we will inform subscribers of these changes and provide any relevant instructions.

  8. Liability: We are not liable for any damages, perceived damages, or issues resulting from accessing our content.

  9. Data Collection and Usage: By using this Service, You consent to our data collection practices as outlined in our Privacy Policy and Cookie Policy.

  10. Pricing Adjustments: We reserve the right to adjust subscription pricing for future sales and renewals.

  11. Governing Law and Amendments: These Terms are governed by UK law. We may revise these Terms periodically. Please review regularly. Significant changes will be notified on our website.

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Communication and Consent Withdrawal: Subscribers can opt out of promotional communications per EU law and withdraw consent for data processing by contacting legal@languagesonaplate.com, which will terminate the subscription without compensation.

Subscription ST T AND C

Subscription "Spanish Teacher Plan"  Terms and Conditions

Subscription Terms and Conditions for "Languages on a Plate" – "Spanish Teacher Plans"

 

By "Paradiso Enterprises Ltd."

 

Last updated: 30/10/2024

 

1. Introduction and Agreement: These terms and conditions ("Terms") govern the use of the "Spanish Teacher Plan" subscription service ("Service") provided by "Languages on a Plate", a website operated by Paradiso Enterprises Ltd. ("Provider"). By subscribing to this Service, you ("Subscriber" or "You") unconditionally agree to these Terms, our Cookie Policy, Privacy Policy, and any other policies or notices published on our website.

 

2. Subscription and Entitlement: Upon completion of the subscription process and payment, You receive a non-exclusive, non-transferable, revocable license to access and use the Service and its resources.

 

3. Data Collection and Usage: In accordance with our Privacy Policy and Cookie Policy, we collect, store, and use specific personal and non-personal information when you use our website and Service. Your use signifies agreement to this data collection and processing.

 

4. Refund Policy: Refunds will be processed only in exceptional circumstances of duplicate registration. Post initiation of subscription, no further reimbursements are provided except as explicitly stated.

 

5. Limitation on Use: Resources are for the named Subscriber's teaching activities only. Sharing, selling, or distributing content, modified or otherwise, is strictly prohibited.

 

6. Content and Reliability: Our resources supplement, but do not replace, any official exam board information. Subscribers are responsible for ensuring content aligns with respective exam board requirements.

 

7. Website and Document Availability: We are not liable for website downtimes beyond our control. We are also not liable for any missing documents or modified documents. No refunds or compensations will be issued for such unavailability.

 

8. Termination of Account: We reserve the right to cancel accounts at our discretion. Accounts may also be terminated upon breach of these Terms or other policies.

 

9. Technological Compatibility: We are not liable for any tech-related issues arising from accessing our content.

 

10. Data Protection and Compliance: We adhere to GDPR and other relevant UK data protection laws. For detailed information on how data is stored, used, and protected, please refer to our Privacy Policy.

 

11. External Links: We are not responsible for the content, privacy policies, or practices of external links.

 

12. Curriculum Relevance: Our resources are based on UK curriculums. It is the Subscriber's responsibility to adapt content to local education regulations where required.

 

13. Copyright Issues:

 

We conduct rigorous due diligence to ensure that all content we offer respects intellectual property rights and doesn't infringe on any copyrights.

If you believe that any content violates your copyright, please contact us immediately at legal@languagesonaplate.com with specific details. We will promptly investigate and address your concerns.

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14. Subscription Renewal: The service auto-renews annually. Cancellations before renewal do not entitle refunds or compensation for unused days.

 

15. Pricing: We reserve the right to adjust subscription pricing for future renewals.

 

16. Business Continuity: We may cancel subscriptions if our business undergoes significant changes, such as mergers or closure.

 

17. Cookies and Tracking: By using our Service, you consent to the use of cookies and tracking technologies as described in our Cookie Policy.

 

18. Communication: We may contact you for various reasons as described in our Privacy Policy. Subscribers can opt-out of promotional communications per EU law.

 

19. Withdrawal of Consent: To withdraw consent for data processing, contact legal@languagesonaplate.com. This will terminate your subscription without compensation.

 

20. Amendments: We may revise these Terms periodically. Review regularly to stay informed. Significant changes will be notified on our website.

 

21. Dispute Resolution: Disputes arising from these Terms shall first be addressed amicably, then through mediation. If unresolved, disputes fall under the jurisdiction of UK courts.

 

22. Governing Law: These Terms are governed by UK and EU law.

Digital Product Policy

Digital Product Policy

Digital Product Policy for "Languages on a Plate"

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Last Updated: 03/10/2023

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1. Introduction: This Digital Product Policy outlines the terms and conditions under which digital products ("Products") are sold on the "Languages on a Plate" website, operated by Paradiso Enterprises Ltd. ("We", "Us", or "Our"). By purchasing any Product from our website, you ("Customer" or "You") agree to be bound by this policy.

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2. Nature of Digital Products:

  • Our Products are classified as "digital content," which, once purchased, are delivered electronically and are available for immediate download or access.

  • These Products are considered "instant consumables" under EU and UK law, meaning they are available for use immediately after purchase.

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3. Refund Policy:

  • No Refunds on Digital Products: Due to the nature of our Products being instant consumables, refunds are not permitted once the purchase is complete, as you gain immediate access to the content.

  • Exception – Duplicate Purchases: The only exception to the no-refund policy is in the case of an accidental duplicate purchase of the same Product. However, this does not apply if you purchase a Product that is also included in a subscription plan to which you already have access.

  • Service Charges on Refunds: In the rare event that a refund is granted due to a duplicate purchase, a service charge fee will apply. This fee is approximately 5% of the original order price. A detailed breakdown of the costs will be provided upon completion of the refund process.

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4. Purchasing and Downloading Products:

  • By purchasing a Product, you confirm that you have the necessary technology to download and access the Product.

  • Upon successful payment, the Product will be made available for immediate download or access through your account on our website.

  • You are responsible for ensuring that the device you use to download or access the Product meets the necessary system requirements.

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5. Liability Disclaimer:

  • We take no responsibility for any issues, damages, or disruptions that may arise in your computers, devices, or systems as a result of accessing, downloading, or using our Products. It is your responsibility to ensure that your devices are secure and compatible with the file formats provided.

  • We are not liable for any failure to download or load the Product due to technical issues on your end, such as inadequate internet connection, incompatible software, or hardware problems.

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6. Issue Resolution:

  • If you encounter any issues with downloading or loading a Product, please contact us at contact@languagesonaplate.com with the following details:

    • Your full name

    • Your email address

    • Your invoice number or order confirmation number

  • We will make every reasonable effort to assist you and resolve any issues related to missing or inaccessible documents in a timely manner.

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7. License and Usage:

  • All Products are sold with a non-exclusive, non-transferable license for personal use. You are not permitted to share, resell, or distribute the Product to third parties, either in its original form or any modified version.

  • The license granted is solely for the individual purchaser. Sharing access credentials or content with others is strictly prohibited.

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8. Intellectual Property:

  • All Products sold on our website are the intellectual property of Paradiso Enterprises Ltd. or our licensors. Unauthorized use, reproduction, or distribution of our Products is a violation of copyright law and will be pursued to the fullest extent of the law.

  • If you believe a Product infringes on your intellectual property rights, please contact us immediately at legal@languagesonaplate.com with detailed information about the alleged infringement.

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9. Consumer Rights and Compliance:

  • As required by EU and UK law, we provide clear and comprehensive information about our Products before purchase. By purchasing a Product, you expressly waive your right to a 14-day withdrawal period, as you consent to immediate delivery of the digital content.

  • This policy complies with the Consumer Rights Directive (2011/83/EU) and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, as well as other relevant UK and EU legislation.

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10. Changes to This Policy:

  • We reserve the right to modify this Digital Product Policy at any time. Any changes will be effective immediately upon posting on our website. It is your responsibility to review this policy periodically to stay informed of any updates.

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11. Contact Information:

Emailing Policy

Newsletter and Emailing Policy

Newsletter and Emailing Policy for "Languages on a Plate" by "Paradiso Enterprises Ltd."

 

Last Updated: 02/10/2023

 

1. Introduction: This Newsletter and Emailing Policy outlines the protocols followed by "Languages on a Plate", operated by Paradiso Enterprises Ltd., for sending newsletters and other email communications. We adhere to the General Data Protection Regulation (GDPR) to safeguard the rights of our users.

 

2. Consent: By checking the designated box when signing up or interacting with our website, users ("You") consent to receive newsletters and other related email communications from us. We gather and use your email address based on this explicit consent.

 

3. Purpose of Email Communications:

 

Newsletters: Contain information about our latest resources, updates, promotions, and news.

 

Important Account Communications: Address critical aspects of your account, including subscription renewals, payment issues, terms updates, and other service-related matters.

 

4. Unsubscribe:

 

Every newsletter and promotional email contains an "unsubscribe" link at the bottom. By clicking this link, you can opt out of receiving such emails in the future.

Unsubscribing from our newsletters will not impact essential account communications. These communications are necessary to ensure the seamless functioning of your account and our services.

5. Data Protection and Privacy:

 

We value your privacy. We do not sell, rent, or trade your email address to third parties.

Your email address is securely stored and processed as outlined in our Privacy Policy and in adherence to GDPR.

We use secure methods to send our newsletters and emails, ensuring data protection at all times.

6. Contact Us: For any concerns or queries related to this policy or your email preferences, please reach out to us at legal@languagesonaplate.com.

 

7. Amendments: We reserve the right to update this policy periodically. It is advisable to review it regularly to remain informed. Significant changes will be communicated on our website.

Online Course Policy

Online Course Policy and Behaviour and Language Policy 

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Last Updated: 29/01/2024

 

Course Preparation:

In preparation for the course, please ensure that you have Microsoft Teams downloaded and the capability to access Microsoft-based documents, including PowerPoint and Word. This will facilitate a smooth learning experience during the course.

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Lesson Schedule:

We make every effort to adhere to the scheduled lesson times each week. However, please be aware that there may be instances where it becomes necessary to reschedule a session due to circumstances beyond our control. We appreciate your understanding in such situations and will do our best to notify you in advance.

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Cancellation and Refund Policy:

We understand that plans can change. However, please note our cancellation and refund policy:

  • Cancellations and refund requests can be accommodated up to 48 hours before the course's scheduled start date.

  • Refunds will be processed within 30 working days from the date of your valid cancellation request.

  • A small cancellation fee, designed to cover service costs, will be deducted from the refund amount.

  • Once the course has started, there will be no cancellations or refunds. Therefore, it is essential to double-check that you have enrolled in the correct course based on your level and dates before the course begins. Any missed sessions by students will not be reimbursed or refunded.

  • We reserve the right not to accept your booking for any reason we deem fit.

Age Requirement: To enrol in our courses, participants must be 18 years of age or older. Participants under the age of 18 must provide explicit written parental approval to participate. This age restriction is based on the possibility that lessons might be recorded and not on explicit content.

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Behaviour and Language Guideline:

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We believe in fostering a positive and inclusive learning environment for all participants. To ensure a productive and respectful atmosphere during our courses, please adhere to the following guidelines:

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  1. Respect and Consideration: Treat fellow participants, instructors, and staff with respect and consideration. Kindness and politeness are essential in all interactions.

  2. Appropriate Language: Use appropriate and courteous language at all times. Avoid offensive or disrespectful comments related to any of the protected characteristics under the UK's Equality Act, which include age, disability, gender reassignment, marriage or civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation.

  3. Active Participation: Engage actively in class discussions and activities, contributing constructively to the learning experience.

  4. Timeliness: Arrive on time for scheduled lessons and meetings to minimize disruptions.

  5. Privacy and Confidentiality: Respect the privacy and confidentiality of other participants. Do not share personal information without consent.

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We appreciate your cooperation in adhering to these guidelines and policies, as they help us provide a positive and enriching learning experience for everyone involved.

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If you have any questions or require further clarification on any aspect of our courses or policies, please do not hesitate to contact our support team. Thank you for choosing our course, and we look forward to a successful and respectful learning journey together.

App Support Plan

App Support Plan​

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Last Updated: 16/10/2024

 

Languages on a Plate™ - Support and Information

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1. Support Availability


Languages on a Plate™ is a one-person business, and I will do my best to respond to any technical issues, app-related queries, or feedback as promptly as possible. For assistance, please reach out via email: contact@languagesonaplate.com.

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2. Supported Devices


Languages on a Plate™ is compatible with iOS and Android devices. For the best experience, please ensure your device meets the app's minimum system requirements and is running the latest operating system.

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3. Troubleshooting


Before contacting support, try the following steps:

  • Ensure your app is up to date.

  • Restart the app or your device.

  • Verify your internet connection.

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4. Refund Policy


Refunds are only issued in cases of duplicate registration. Once a subscription has been activated, no refunds will be provided, except as required by the Apple App Store policy. Please note, any refund will terminate your access to the content immediately.

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5. Contact


For any inquiries or assistance, please email contact@languagesonaplate.com. I will respond as best as I can, but please be aware that this is a one-person operation.

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Thank you for choosing Languages on a Plate™!

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